You get credited when you exchange a damaged item for a customer. Simply upload a nice, clear photo of the entire item on the Dealer Image Upload form on LupineDealer.com. Once we review and accept it, you then throw the item away.

If you don't have a replacement, or if for any reason you prefer not to do an exchange, you can refer the customer to the EZ Return Form for Consumers on LupinePet.com and we will take care of the replacement at no charge.