Proudly Built in New Hampshire • No Minimum Order $15 shipping in the contiguous States (AK, HI and International quoted at cost.) 1-800-228-9653 (Mon.-Fri., 9-5, Eastern) Email: lupinedealer@lupinepet.com How does GUARANTEED (Even if Chewed)® work for you, the retailer? Our custom-made buckle is the strongest in the industry. To protect fur and skin, the ends of the material are turned under and stitched. Easy to use swivel snap is durable and secure. Our unique padded handle is loved by dog-walkers. It doesn't mean it's 'chew-proof' (no fabric is!) However, if our product becomes damaged due to chewing or hardware failure - we will replace it! Consumers can upload a photo of the damaged piece to our EZ Return form on LupinePet.com. Within 2-3 business days, we'll have a free replacement in the mail to them! If you want to offer an in-store exchange for a consumer - that’s great! Whether you sold the original piece to them or not, we credit you for the damaged item! There's a mobile-friendly web page for retailers on LupineDealer.com to upload an image of the damaged piece. Once we review and accept the image, you throw away the damaged piece and we place a credit on your Lupine account! When you log in to LupineDealer.com look for 'Guarantee Claims' on the left-side menu. As always, contact us with any questions. We are here to make Lupine® work for you! Lupine® products are Proudly Built in New Hampshire! Est. 1990 Visit LupineDealer.com to learn more or to Request a Login!